Support

Need help with Qedamio? We're here to assist you!

Contact Us

For support inquiries, feedback, or questions:

Email: support@qedamio.com

We typically respond within 24-48 hours. Pro subscribers receive priority support.

Download the App

Get Qedamio on your device:

• iOS: Download on App Store (Coming Soon)
• Android: Get it on Google Play (Coming Soon)

Frequently Asked Questions

Getting Started

Q: How do I create an account?

A: Download the app and sign up using your email, Apple ID, or Google account. It's free to start!

Q: What's included in the Free tier?

A: You get 3 lifetime meal plan generations, 1 edit per plan, and access to your last 3 meal plans.

Meal Planning

Q: How does AI meal planning work?

A: Add foods to your Pantry, set your macro goals, and our AI generates personalized meal plans using what you have.

Q: Can I edit generated meal plans?

A: Yes! You can edit meal plans based on your subscription tier: Free (1 edit), Medium (2 edits), Pro (4 edits).

Q: What if I have food allergies?

A: Set up Food Rules in your profile to specify allergies, dietary restrictions, or foods to avoid. The AI will respect these rules.

Subscriptions

Q: How much does Qedamio cost?

A: See in-app pricing for current subscription options. Medium and Pro tiers are available with monthly billing.

Q: Can I cancel my subscription?

A: Yes, anytime! Cancel through your App Store or Google Play settings. Access continues until the end of your billing period.

Q: Do you offer refunds?

A: Refunds are handled by Apple App Store or Google Play Store according to their policies. Contact their support for refund requests.

Data & Privacy

Q: Is my data secure?

A: Yes! All data is encrypted in transit and at rest. We use Row Level Security (RLS) to ensure only you can access your data. See our Privacy Policy for details.

Q: Can I export my meal plans?

A: Medium and Pro subscribers can export meal plans as PDF files. Free tier users can view plans in-app.

Q: How do I delete my account?

A: Go to Profile → Delete Account. All your data will be permanently deleted within 30 days.

Technical Issues

Q: Voice input isn't working.

A: Check that you've granted microphone permissions in your device settings. Voice recognition requires internet connection.

Q: The app crashes or freezes.

A: Try these steps:

• Restart the app
• Update to the latest version
• Clear app cache (Settings → Storage)
• If issues persist, contact support@qedamio.com

Q: Meal plans aren't generating.

A: Common solutions:

• Check your internet connection
• Verify you haven't reached your tier limit
• Ensure you have at least 3 items in your Pantry
• Try again in a few minutes (AI service may be temporarily busy)

Features

Q: What languages are supported?

A: Qedamio supports 11 languages: English, Slovak, Mandarin Chinese, Spanish, Hindi, Portuguese, French, Czech, Korean, Russian, and German.

Q: Can I sync across devices?

A: Yes! Your data syncs automatically across all devices when you're logged in with the same account.

Q: Does Qedamio work offline?

A: You can view your Pantry and saved meal plans offline. Generating new plans requires internet connection (for AI processing).

Feature Requests & Feedback

We love hearing from our users! Have an idea for a new feature or improvement?

• Medium/Pro subscribers: Submit feedback directly in the app (Profile → Submit Feedback)
• All users: Email us at support@qedamio.com

Report a Bug

Found a bug? Help us improve Qedamio by reporting it:

• Email support@qedamio.com with details
• Include: Device model, OS version, app version, and steps to reproduce
• Screenshots or screen recordings are very helpful